Gaminių apžvalgos

Hi MelodyDiva,

Very nice upgrade! We're glad you like your new Sony speaker. The SRS-XB13 includes outstanding sound features like EXTRA BASS and a Sound Diffusion Processor for enhanced beats and a wider sound spread. And with a multiway strap, 16 hours of battery life when fully charged, and its IP67 rating waterproof and dustproof exterior, this speaker is ready to bring a big sound with you, wherever you go. Thank you again for choosing Sony!

Regards,
David

Hi spaarks,

Thank you for your review.
We're sorry to learn that you're facing issues with the bass of the speaker.

As an extra bass speaker it's understandable that the speaker will be bassy since this is one of it's core features.
However, you can adjust the equalizer through the connected device if it supports it, such as a smartphone to control the bass and other equalizer settings.
Also, to learn how to use Google assistance, check this link: https://bit.ly/3RKnKHk.

But, rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi Lu53, Thank you for upgrading to your new Sony XB13 speaker. We're glad you like the audio clarity of the XB13 speaker. And we appreciate your feedback about the Bluetooth range of this unit. Please note that the maximum Bluetooth range operates within a range of about 10 m (about 32.8 ft) between the speaker and the Bluetooth device. Maximum communication range may shorten under the following conditions.

There is an obstacle such as a person, metal, or wall between the speaker and BLUETOOTH device.
A wireless LAN device is in use near the speaker.
A microwave oven is in use near the speaker.
A device that generates electromagnetic radiation is in use near the speaker.

The SRS-XB13 includes outstanding sound features like EXTRA BASS and a Sound Diffusion Processor for enhanced beats and a wider sound spread. And with a multiway strap, 16 hours of battery life when fully charged, and its IP67 rating waterproof and dustproof exterior, this speaker is ready to bring a big sound with you, wherever you go. Thanks for choosing Sony! -Sam

Hi Fran you,

Fantastic! We are so happy that you are satisfied with the amazing sound quality- especially the bass sound of our XB13.

The SRS-XB13 is durable and portable and includes a specially engineered strap to make it easier to travel with. But don’t be fooled by its small size—with Extra Bass™ and a Sound Diffusion Processor, this little speaker packs plenty of punch.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Bonjour,
Merci pour votre commentaire !
Il a retenu toute notre attention.
Nous allons transmettre votre observation au département concerné pour qu'elle soit prise en compte dans nos futurs produits.
Inas @Sony Support FR

Hi Androcles,

Thank you for your feedback.
We're sorry to learn that you're not happy with the speaker's performance.
Regarding the battery, when the CHARGE indicator starts flashing slowly, the built-in battery is running low and needs to be charged.
Regarding the app, we'll make sure to pass your feedback through the proper channels for future consideration.

Hana @Sony support UK

Hi JBEE, Excellent! We're thrilled to hear that you like the sound quality and portability of your new speaker. The SRS-XB13 includes outstanding sound features like EXTRA BASS and a Sound Diffusion Processor for enhanced beats and a wider sound spread. And with a multiway strap, 16 hours of battery life when fully charged, and its IP67 rating waterproof and dustproof exterior, this speaker is ready to bring a big sound with you, wherever you go. Thank you for choosing Sony! Erin

Hi Deb, We regret to hear that the unit has stopped working. If the speaker is no longer turning on or if it suddenly turns off, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/speaker/srs-xb13/v1/en/contents/TP1000198271.html

If you are unable to resolve your concern after performing these steps, please contact our product support team via phone call or chat through this link: 

https://us.esupport.sony.com/support/s/service?language=en_US.

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Bonjour,
Merci de nous avoir contactés
Nous sommes désolés de vous lire .
Votre commentaire a retenu toute notre attention.
Nous allons transmettre votre observation au département concerné.
Merci pour votre fidélité.
Safwa@Sony FR

Hi Hoptop,

Thank you for your feedback.
We're glad to hear that you're enjoying your speaker.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK