Sony: Message List

Sony PRS-T1........terrible problems. Again!

noreplyforum@eu.sony.com — Wed, 01 Aug 2012 00:11:59 GMT

My PRS-T1 does not work.........

When I came to read it tonight it had the message..."THE APPLICATION CONTENT MANAGER HAS STOPPED UNEXPECTEDLY. PLEASE TRY AGAIN". It was unable to open any book without this message appearing. I tried to let it FORCE QUIT. I tried repeatedly for over an hour.

I have tried a RESET............same symptoms.

I have tried to RESTORE DEFAULTS via the menus.......same symptoms.

I have tried FORMAT MEMORY...........same symptoms.

Finally, as a last resort, I have attempted a FACTORY RESET. I have had cause to do this at least 6 times since I bought th PRS-T1 when it was launched in the UK in late 2011.

HOWEVER.....despite undertaking succesful FACTORY RESETS in the past, this time it has failed.

At the stage where you hold the 2 buttons whilst the unit is loading, the same message appears ("THE APPLICATION CONTENT MANAGER HAS STOPPED UNEXPECTEDLY. PLEASE TRY AGAIN"). Therefore, the factory reset is unable to reach the stage where you release and press the 2 buttons. Effectively, the factory reset is unable to complete.

So, I have tried to upgrade the software...BUT....when I connect the PRS-T1 via a USB cable the ereader is not recognised on my Mac and I am unable to upgrade/reinstall the software. It does show the same message though ("THE APPLICATION CONTENT MANAGER HAS STOPPED UNEXPECTEDLY. PLEASE TRY AGAIN")

Basically, my ereader is knackered. Cannot reset, cannot reboot, cannot reinstall.

Any suggestions folks?

After 3 previous Sony I think the time may have come for a switch to Kindle.

Mac OS.X 10.8 and Sony PRS-T1

noreplyforum@eu.sony.com — Thu, 26 Jul 2012 09:35:26 GMT

Hello

I upgraded my Apple Mac to OSX 10.8 Mountain Lion yesterday (25th July).

Today, when connecting my PRS-T1 via a USB cable, it is not being detected.

I assume that the Sony software does not work with the new Mac upgrade. Is this the case? And, will a software "tweak" be available from Sony to resolve this?

Regards

Gavin

Message was edited by: kramers68

PRS-T1 - can we use it ?

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:45:45 GMT

My local Sony store has informed me that the new model is due for release on 19th October and will cost £129.99 (the price is now on Sony site nut not release date).

My pre-order is in!!

Gavin

Using PRS-600 with a Mac?

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:38:35 GMT

Hello

This may help you.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:37:12 GMT

Hello

This may help you.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

My Macbook does not see my PRS-600

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:36:13 GMT

Hello

This may help you.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

problems syncing new ebooks to reader

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:34:37 GMT

Hello

This may be too late for you as you posted in Jan 2011. But, hopefully, it is of some assistance.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

If I re-install Library, will I lose my books?

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:32:11 GMT

Hello

I had problems between Reader software and my Mac, and also syncing difficulties. The following may help you....

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

My I-mac does not see my Sony PRS e-reader

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:28:14 GMT

Hello all

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

reader not recognized in reader library on computer

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:27:03 GMT

Hello all

I was experiencing problems with ERROR showing in the Reader software instead of my Reader (this was after OSX Lion was installed on my Mac) and i had syncing problems.

But, yesterday, I managed to sort it out.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

My I-mac does not see my Sony PRS e-reader

noreplyforum@eu.sony.com — Fri, 23 Sep 2011 11:24:23 GMT

Hello all

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

My I-mac does not see my Sony PRS e-reader

noreplyforum@eu.sony.com — Thu, 21 Jul 2011 15:12:28 GMT

Hello

I too downloaded the Mac OS upgrade to Lion yesterday. My Sony PRS-300 now shows as "ERROR" in the Reader Library.

I tried booting the MAc using the 3 and 2 keys but the same ERROR is shown in Library.

Very disappointed as I have quite a few ebooks that I have purchased and my ereader now seems redundant!

Come on Sony - please produce a software update to allow us Mac Lion users to keep using our e-readers.....please!